- 7×24/7 Online Consultation
We have set up a dedicated customer service hotline and online support channel, where professional technical consultants are available round the clock to promptly answer your questions regarding instrument operation, parameter setting, data interpretation, and more.
- On-Site Service Guarantee
We offer express pick-up and repair services for merchants worldwide, resolving instrument failures efficiently and minimizing downtime losses.
- Calibration and Maintenance Services
Customized on-site or mail-in calibration solutions are available based on corporate needs, ensuring the instrument maintains high-precision measurement capabilities over the long term. We also provide value-added services such as in-depth instrument cleaning and parts maintenance to extend the service life of the equipment.
- Software Upgrade Service
We provide lifetime free software upgrades for the instrument’s supporting programs, continuously optimizing functional modules, adding new measurement modes, and adapting to the latest industry standards and personalized corporate requirements.
- Spare Parts Supply Guarantee
The repair cycle has been shortened to 12 working days globally, enabling the efficient restoration of instrument operation.